Brief UniFi Server Outage (Решени)
  • Важност на пораката - Висока
  • Влијаат Сервер - NW UniFi Server

  • For a period of approximately 8 minutes the UniFi server displayed a database error. This has been resolved and the service is now working as expected.

  • Дата - 01/04/2021 12:02 - 01/04/2021 12:10
  • Последна промена - 01/04/2021 13:03
Brief Ticket Server Outage (Решени)
  • Важност на пораката - Висока
  • Влијаат Сервер - NW Ticket System

  • For a period of approximately 8 minutes the ticket server displayed a database error. This has been resolved and the service is now working as expected.

  • Дата - 01/04/2021 12:02 - 01/04/2021 12:10
  • Последна промена - 01/04/2021 12:10
Power issue at Ella (Решени)
  • Важност на пораката - Критична
  • Влијаат Сервер - Hotel Ella

  • The power at Ella has gone down. This is outside IT's control and is being addressed by the City of Austin power team.

     

    Any tickets regarding this issue will be pointed to this outage notification. 

     

    Currently we have no ETA but expect 2-6 hours of downtime.

  • Дата - 11/18/2020 08:20 - 03/25/2021 10:47
  • Последна промена - 11/18/2020 08:21
PBX Server Maintenance (Решени)
  • Важност на пораката - Висока
  • Влијаат Сервер - NW Phone Server

  • Please see announcements, all phone services will be interrupted during this upgrade.

     

    If you are seeing this or are directed here please note any and all phone services are expected to be down or partially working.

     

    It should resolve by 6am after the maintenance window.

  • Дата - 10/11/2020 02:00 - 10/27/2020 14:04
  • Последна промена - 10/09/2020 14:36
Unifi System Upgrades (Решени)
  • Важност на пораката - Критична
  • Влијаат Систем - Unifi Controller

  • Please note we will be updating the Unifi Controller which will affect guest services. This should not affect operations or internal networks.

     

    If a guest cannot connect to Wi-Fi during the time listed this is to be expected.

  • Дата - 08/15/2020 00:00 - 08/16/2020 03:00
  • Последна промена - 10/01/2020 11:11
Grande Phone Services in Texas - Out (Решени)
  • Важност на пораката - Критична
  • Влијаат Други - Phone Services for SCH

  •  

    Update 3:14PM: this issue has been resolved and phones are now working normally.

    We have been notified of an issue with analog phone services from the locations at SCH serviced off the local phone system.

     

    Grande is the provider for the phone lines at this location and currently all of Texas is having an issue in the Grande universe. We are working closely with them to ensure a quick resolve and have provided them with all necessary and pertinent data.

     

    We expect this issue to be resolve within the next few hours however we do not have an official ETA.

  • Дата - 08/09/2020 10:50
  • Последна промена - 08/09/2020 15:14
Hotel Ella Power Outage (Решени)
  • Важност на пораката - Критична
  • Влијаат Сервер - Hotel Ella

  • UPDATE 6PM Central: Power and VPN service have been restored.

    A nearby lightning strike has cut all power at Hotel Ella, resulting in some disruption of VPN service. Austin 311 reports that a crew is dispatched.

  • Дата - 07/31/2020 15:30 - 07/31/2020 18:00
  • Последна промена - 08/05/2020 13:13
Opera Cloud MT UOC02 - Service Outage (Решени)
  • Важност на пораката - Критична
  • Влијаат Други - Oracle OPERA

  • UPDATE: As of 12:09 Central the issue is resolved.

     

    Oracle is currently experiencing a server outage related to payment processing. They are aware of the issue and their Cloud team is working the problem.

  • Дата - 08/04/2020 20:00
  • Последна промена - 08/05/2020 12:10
Liason and QB down (Решени)
  • Важност на пораката - Критична
  • Влијаат Сервер - South Congress Hotel

  • Today we had a power issue at SCH, resolved by replacing failing equipment and tested new configuration.

     

    All systems nominal.

  • Дата - 07/03/2020 09:44 - 07/03/2020 00:00
  • Последна промена - 07/03/2020 09:44
Phone server maintenance (Recap) (Решени)
  • Важност на пораката - Средна
  • Влијаат Сервер - NW Phone Server

  • We had a security patch that needed to be applied and required a reboot. Applied and rebooted. This resolved it however took our uptime from 100+ days to now 7 days (when this entry is being made). downtime was about 35 seconds.

  • Дата - 03/24/2020 12:31 - 03/24/2020 00:00
  • Последна промена - 03/31/2020 12:33
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