Brief UniFi Server Outage (Resolved)
  • Priority - High
  • Affecting Server - NW UniFi Server

  • For a period of approximately 8 minutes the UniFi server displayed a database error. This has been resolved and the service is now working as expected.

  • Date - 01/04/2021 12:02 - 01/04/2021 12:10
  • Last Updated - 01/04/2021 13:03
Brief Ticket Server Outage (Resolved)
  • Priority - High
  • Affecting Server - NW Ticket System

  • For a period of approximately 8 minutes the ticket server displayed a database error. This has been resolved and the service is now working as expected.

  • Date - 01/04/2021 12:02 - 01/04/2021 12:10
  • Last Updated - 01/04/2021 12:10
Power issue at Ella (Resolved)
  • Priority - Critical
  • Affecting Server - Hotel Ella

  • The power at Ella has gone down. This is outside IT's control and is being addressed by the City of Austin power team.

     

    Any tickets regarding this issue will be pointed to this outage notification. 

     

    Currently we have no ETA but expect 2-6 hours of downtime.

  • Date - 11/18/2020 08:20 - 03/25/2021 10:47
  • Last Updated - 11/18/2020 08:21
PBX Server Maintenance (Resolved)
  • Priority - High
  • Affecting Server - NW Phone Server

  • Please see announcements, all phone services will be interrupted during this upgrade.

     

    If you are seeing this or are directed here please note any and all phone services are expected to be down or partially working.

     

    It should resolve by 6am after the maintenance window.

  • Date - 10/11/2020 02:00 - 10/27/2020 14:04
  • Last Updated - 10/09/2020 14:36
Unifi System Upgrades (Resolved)
  • Priority - Critical
  • Affecting System - Unifi Controller

  • Please note we will be updating the Unifi Controller which will affect guest services. This should not affect operations or internal networks.

     

    If a guest cannot connect to Wi-Fi during the time listed this is to be expected.

  • Date - 08/15/2020 00:00 - 08/16/2020 03:00
  • Last Updated - 10/01/2020 11:11
Grande Phone Services in Texas - Out (Resolved)
  • Priority - Critical
  • Affecting Other - Phone Services for SCH

  •  

    Update 3:14PM: this issue has been resolved and phones are now working normally.

    We have been notified of an issue with analog phone services from the locations at SCH serviced off the local phone system.

     

    Grande is the provider for the phone lines at this location and currently all of Texas is having an issue in the Grande universe. We are working closely with them to ensure a quick resolve and have provided them with all necessary and pertinent data.

     

    We expect this issue to be resolve within the next few hours however we do not have an official ETA.

  • Date - 08/09/2020 10:50
  • Last Updated - 08/09/2020 15:14
Hotel Ella Power Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Hotel Ella

  • UPDATE 6PM Central: Power and VPN service have been restored.

    A nearby lightning strike has cut all power at Hotel Ella, resulting in some disruption of VPN service. Austin 311 reports that a crew is dispatched.

  • Date - 07/31/2020 15:30 - 07/31/2020 18:00
  • Last Updated - 08/05/2020 13:13
Opera Cloud MT UOC02 - Service Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Oracle OPERA

  • UPDATE: As of 12:09 Central the issue is resolved.

     

    Oracle is currently experiencing a server outage related to payment processing. They are aware of the issue and their Cloud team is working the problem.

  • Date - 08/04/2020 20:00
  • Last Updated - 08/05/2020 12:10
Liason and QB down (Resolved)
  • Priority - Critical
  • Affecting Server - South Congress Hotel

  • Today we had a power issue at SCH, resolved by replacing failing equipment and tested new configuration.

     

    All systems nominal.

  • Date - 07/03/2020 09:44 - 07/03/2020 00:00
  • Last Updated - 07/03/2020 09:44
Phone server maintenance (Recap) (Resolved)
  • Priority - Medium
  • Affecting Server - NW Phone Server

  • We had a security patch that needed to be applied and required a reboot. Applied and rebooted. This resolved it however took our uptime from 100+ days to now 7 days (when this entry is being made). downtime was about 35 seconds.

  • Date - 03/24/2020 12:31 - 03/24/2020 00:00
  • Last Updated - 03/31/2020 12:33
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Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
Hotel Ella PHP Info
NW Password Sharing PHP Info
NW Phone Server PHP Info
NW Ticket System PHP Info
NW UniFi Server PHP Info
South Congress Hotel PHP Info
Sway02 PHP Info

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